At Loom & Leather, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or do business with us.
By using our website or services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Email address
- Phone number
- Billing and shipping address
- Company name (for B2B, wholesale, and corporate clients)
Business & Order Information
- Order details
- Custom design requirements
- Branding or logo details (for corporate gifting or custom orders)
Technical Information
- IP address
- Browser type
- Device information
- Website usage data (cookies, analytics)
2. How We Use Your Information
We use your information to:
- Process orders and payments
- Communicate about orders, inquiries, or services
- Manage wholesale, B2B, and corporate gifting requests
- Create custom-designed products as per client requirements
- Improve our website and customer experience
- Comply with legal and regulatory obligations
3. Custom & Corporate Orders
For custom-designed, wholesale, or corporate gifting orders, we may collect additional details such as:
- Brand logos
- Custom specifications
- Quantity and packaging requirements
🔒 These details are used only to fulfill your order and are kept strictly confidential.
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties.
We may share information only with:
- Trusted service providers (shipping, payment processors)
- Legal authorities, if required by law
All third parties are required to maintain the confidentiality of your data.
5. Cookies & Tracking Technologies
Our website may use cookies to:
- Improve website functionality
- Analyze traffic and user behavior
- Enhance user experience
You can disable cookies in your browser settings, but some features of the website may not function properly.
6. Data Security
We implement appropriate technical and organizational measures to protect your information against:
- Unauthorized access
- Data loss
- Misuse or disclosure
However, no online transmission is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
- We retain personal and business information only as long as necessary to fulfill orders and comply with legal requirements.
- Custom design files and branding materials are stored securely and deleted upon request, where applicable.
8. Your Rights
You have the right to:
- Request access to your personal data
- Request correction or updates
- Request deletion of your information (subject to legal and business requirements)
To exercise these rights, please contact us directly.
9. Third-Party Links
Our website may contain links to third-party websites. Loom & Leather is not responsible for the privacy practices or content of those websites.
10. Changes to This Policy
Loom & Leather reserves the right to update this Privacy Policy at any time.
Any changes will be posted on this page with an updated effective date.
